How To Contact Instagram Help Center (2024)

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Are you having trouble with your Instagram account? Can’t sign in, or has your IG account been blocked? If you are looking for a way to contact technical support, be patient, and follow our guide to contact Instagram support for further help.

Contacting Instagram is particularly easy, but the real problem is getting an answer that solves your problem. This makes it very difficult to find a solution to your issue, so you must know all the options you have at your end.

In this guide:

Why is it so difficult to contact Instagram?

Photo of Instagram app icon on an iPhone

Instagram has more than one billion users, so you can imagine the number of support requests they can receive each day. But if you are a content creator or an influencer with more than ten thousand followers, we know by no means that Instagram Officials will be there to support you.

How can a regular user contact Instagram support?

A regular Instagram user can receive support as well, and it is less likely to happen. The best way is to send a request from the Instagram official website. Here are the instructions that you can follow:

Visit the official Instagram website
Scroll to the end, find and click on ‘Support’
In the menu on the left, click on ‘Privacy’ and ‘Security Center’
Click on ‘Report’ if you want to report something
Select the type of problem
Proceed to the completion of the form and Send the message

How to request Instagram support?

Using this method, Instagram can only offer support if you actually own the account. For friends and family that may need help, you need to follow other guides. Why can’t you get into your account? There could be possible reasons that we’ve listed below:

My account was hacked
I forgot my password
The login code was sent to a mobile number or email that I don’t have access to
Someone used my name, photos, or information to create a new account
My account was disabled

For all these issues, you need to enter instagram.com/hacked on your laptop or computer and a screen will appear that will help you recover your account. Here’s what the page looks like:

Instagram account was disabled, contact Instagram support help center

If proven that you own the account, the team will reassign you access. Please note that Instagram may ask for your national identity card, passport, or driving license to confirm that you’re the owner of this account. Hence, please make sure that you have these documents once they ask you in an email. Also, keep checking your email from time to time.

The username you entered doesn’t belong to an account error

If you want to contact Instagram to resolve “username you entered doesn’t belong to an account” error, there’s no need, we’ve compiled a guide to fix username you entered doesn’t belong to an account error.

How influencers and creators can contact Instagram support?

It is easy to get support if you’re one of the influential people on the platform. In fact, it happens more often because of the attacks on famous profiles. There are many cases of attacks on specific profiles as an attempt to take control of social accounts. As said before, Instagram does not have a real priority scheme, but it is very likely to act faster if you are not a regular user.

Also read: How to download multiple files on WhatsApp Web

However, this void in the official support system has created a black market involving Instagram employees who reportedly provide unofficial support services for thousands of dollars. You may have to spend a lot of money to get your problems fixed by them depending on your account’s popularity, the importance of your brand, and the amount of work dedicated to building your audience.

Get in touch with Instagram through your Facebook advertising account

If you use and spend money on Facebook and Instagram ads, you are definitely aware of your Advertising Account. Do not waste time contacting the support team and asking them your questions. A free user will not receive the same treatment as a paying user. After all, Facebook is interested in making you happy to get in your wallet and, therefore, making you spend even more on the platform.

Where to find valid help for Instagram problems

First, we recommend that you visit the official support portal at help.instagram.com. If you can’t find a solution to your problem there, Facebook, Twitter, and Reddit pages are very valuable alternatives.

Also read: How to Use TikTok on PC

Support for locked IG accounts:

Support for blocked IG accounts

Instagram and other social networks are actively banning fake accounts as it became a significant issue since the last US election. The bot accounts can create a lot of mess, and hence, these social networks are showing no mercy on them.

Instagram has recently decided to warn users of an entry ban; if you violate the rules, you will be banned and locked out of the social network. But if you feel that the platform is mistaken, then you can put your case in front of them by a specific link that comes to the rescue.

What you have to do is follow these steps

Visit this link
Select whether or not your account represents an activity, product, or service
Fill in the necessary information and send the request.

In this way, you will receive an answer from the Instagram team in about 3-7 days. However, they will ask you to send a selfie while holding a sheet of paper with a code written on it along with the username. Then, if all goes well, you will get your account fully operational.

Instagram phone number and email address

Although the phone number and email address of Instagram are available to the public, you might or might not receive any response through these channels.